In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be imposed with a 10% fee and clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or re-scheduling's at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a 20% fee added to your next appointment.
In the case of missing your appointment, you will be imposed with a fee worth 30% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an unreturnable deposit worth 25% of the service you want to book. Two or more missed appointments equal being fired from the salon.
Service guarantee & refunds
Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund, please note that no refunds will be made if a complaint is made 3 days after the treatment.
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your therapist immediately.
Right to refuse service
Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.